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All Trio Gold orders are shipped free of charge and fully insured through our trusted logistics partners.

Order Cancellation, Returns & Exchanges

Order Cancellation

You may request to cancel your order before it has been invoiced or dispatched. Please note that bespoke or personalized pieces—including designs featuring engraved initials, zodiac signs, selected letters, or other custom details—cannot be canceled once production has begun.

Return Policy

Each Trio Gold piece is handcrafted with exceptional care and made to order. For this reason, bespoke or personalized pieces—including designs featuring letters, zodiac symbols, engravings, or other custom details—are not eligible for return.

For all other eligible items, you may request a return within 14 days of delivery. Returned items must be securely packaged, fully insured, and sent using a courier service of your choice.

Exchange Policy

Online purchases made through www.triogold.com cannot currently be exchanged directly. If you wish to replace an eligible item, you may return the original piece in accordance with the return conditions above and place a new order for your preferred item.