Distance Sales Agreement

1PARTIES

1.1 SELLER

Hereinafter referred to as the "SELLER".

1.2 BUYER

Hereinafter referred to as the "BUYER".

2SUBJECT OF THE AGREEMENT

The subject of this Distance Sales Agreement is the sale, price, payment method, delivery, right of withdrawal, return conditions, exceptions to the right of withdrawal, and determination of the rights and obligations of the parties concerning the product or products electronically ordered by the BUYER on the seller's website www.trio-gold.com within the framework of the provisions of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.

3PRODUCT AND ORDER DETAILS OF THE AGREEMENT

3.1 The name, model, type, quantity, basic characteristics, VAT included sales price, shipping fee, payment method, delivery address, and delivery information of the product or products subject to the agreement are as stated on the order confirmation screen and preliminary information form.

3.2 Product information appears on the order screen as follows:

3.3 The BUYER acknowledges that before placing the order, they have read and understood the basic features, price, payment and delivery terms, right of withdrawal and its exceptions, and electronically approved them.

4PRELIMINARY INFORMATION AND ELECTRONIC APPROVAL

4.1 The BUYER acknowledges that they have read and been informed about the basic qualities of the product subject to the agreement on the website, the sales price including all taxes, payment method, delivery details, delivery costs, the SELLER's trade name, full address and contact information, and the right of withdrawal and its exceptions in the preliminary information form.

4.2 By electronically approving this agreement, the BUYER declares that they have received all the information that must be provided before the establishment of the distance contract clearly, understandably, and suitably for the internet environment.

4.3 The BUYER accepts that the name, surname, address, phone, email, billing information, and customization details (if any) provided during the order are accurate. The BUYER is responsible for any delays, incorrect production, incorrect delivery, or failure of delivery arising from incorrect or incomplete information.

5GENERAL PROVISIONS

5.1 The BUYER declares that when placing orders on www.trio-gold.com, they have read and accepted the basic features, sales price, payment method, delivery conditions, and return/cancellation rights of the products.

5.2 The SELLER is obligated to deliver the product subject to the agreement conforming to the qualities specified in the order, intact, complete and, if applicable, with its certificate, box, packaging, warranty document, and complementary accessories.

5.3 The product subject to the agreement shall be delivered to the BUYER or the individual/institution indicated by the BUYER within the time period stated on the product page, order screen, or preliminary information form, provided it does not exceed the legal period from the order date.

5.4 In customized, special production, special size, special design, special stone, special color, special inscription, special model, or products prepared according to the personal request of the BUYER, the production and delivery time may vary depending on the nature of the product. Estimated delivery time may be stated separately on the product page, order confirmation, or in the notice given by the SELLER to the BUYER.

5.5 If the product is to be delivered to a person or institution other than the BUYER, the SELLER cannot be held responsible for refusal of delivery by the recipient.

5.6 The SELLER is not responsible for non-delivery due to the BUYER not being present at the delivery address, refusal to accept the delivery, incomplete or incorrect address information, delays by the cargo company, or operational issues during delivery.

5.7 If there is a technical error, system error, stock error, price error, material error in the product description or product nature at the stage of offering the product for sale on the website, the SELLER has the right to cancel the order and refund the collected amount to the BUYER according to the relevant legislation.

5.8 If the supply or production of the product becomes impossible, the SELLER shall notify the BUYER in writing or via a permanent data storage device from the date of learning this situation. All payments collected, including delivery costs if any, shall be refunded to the BUYER within the period specified in the legislation.

5.9 In cases of force majeure, natural disaster, epidemic, strike, interruption of transportation, problems in cargo operations, supply chain issues, official authority decisions, or extraordinary circumstances beyond the SELLER's control causing failure of delivery within the agreed period, the SELLER shall notify the BUYER. The BUYER then has the right to cancel the order.

5.10 If the product price is not paid to the SELLER by the relevant bank or financial institution due to unauthorized use of the BUYER's credit card, bank card, or other payment systems offered on the website caused by reasons other than the BUYER's fault after delivery, the BUYER is obliged to return the product to the SELLER if the product has been delivered.

6DELIVERY

6.1 The product subject to the agreement is sent to the delivery address notified by the BUYER during the order.

6.2 Delivery is carried out via the cargo company contracted by the SELLER or the carrier designated by the SELLER.

6.3 The party responsible for the delivery costs is indicated on the order screen and preliminary information form. Unless otherwise explicitly stated, the delivery cost may be borne by the BUYER.

6.4 The BUYER is obligated to check the cargo package when receiving the product. If there are crushing, tearing, opening, wetting, damage, or missing items in the package, the BUYER must have a damage report prepared by the cargo officer and notify the SELLER as soon as possible.

6.5 Packages visibly damaged are recommended not to be accepted. If damage or deficiency is detected later in the accepted package, the BUYER must immediately inform the SELLER.

7RIGHT OF WITHDRAWAL AND RETURN CONDITIONS FOR STANDARD PRODUCTS

7.1 The BUYER can exercise the right of withdrawal within 14 days from the date of receipt for non-personalized, non-investment purpose, and standard products such as necklaces, earrings, bracelets, and similar jewelry.

7.2 The product to be returned under this article must be unused, unworn, undamaged, unscathed, undeformed, and suitable for resale.

7.3 The original packaging, box, label, security band, seal, certificate, invoice, warranty document, gift product, and all accessories of the product to be returned must be sent to the SELLER completely.

7.4 Returns may be rejected if the package is damaged, the security band or seal is opened or broken, the product has been used or tried on, the certificate is missing, or invoice and complementary accessories are absent.

7.5 To exercise the right of withdrawal, the BUYER must send a clear withdrawal notice to the SELLER in writing or via a permanent data storage device within 14 days.

7.6 The withdrawal notice can be sent through the following communication channels:

7.7 The BUYER must clearly specify the type of product they want to return within the right of withdrawal, such as standard necklace, standard earring, standard bracelet, gram gold, quarter gold, special design necklace, personalized bracelet, or similar.

7.8 The SELLER checks whether the returned product complies with the right of withdrawal and return conditions. If compliance is confirmed, the product price is refunded to the BUYER within the legally stipulated period.

7.9 Return requests for products not meeting the return conditions may be rejected, and the product may be sent back to the BUYER.

8PRODUCTS NOT ELIGIBLE FOR RIGHT OF WITHDRAWAL AND RETURN EXCEPTIONS

8.1 Pursuant to the provisions on exceptions to the right of withdrawal in the Distance Contracts Regulation, the right of withdrawal cannot be exercised on products prepared according to the BUYER's requests or personal needs.

8.2 Returns, cancellations and withdrawal rights are not accepted for the following products:

a) Products on which any name, letter, date, special inscription, symbol, logo, figure, message or any indication with personal meaning has been added at the request of the BUYER,

b) Products specially designed or differentiated from the standard product form prepared at the BUYER's special request,

c) Products prepared with special size, length, chain length, special stone choice, special color, special metal color, special coating, special model, special combination or special production request,

d) Personalized necklaces, bracelets, rings, earrings, charms, jewelry sets and similar jewelry products whose production started with the BUYER's approval,

e) Products that have undergone changes, size adjustments, inscription additions, stone changes, coating, model revisions or similar personal processes following delivery at the BUYER's request,

f) Products supplied or produced solely for the BUYER as special orders out of stock,

g) Products produced with special design, model or combination requested by the BUYER.

8.3 Cancellation or return requests are not accepted after order confirmation and production start for personalized products. The BUYER is responsible for verifying all name, date, inscription, size, model, color, stone, symbol, and similar personal information during order confirmation.

8.4 The SELLER is not responsible for product differences arising from incorrect personal details such as name, date, inscription, size, color, model, or stone provided by the BUYER.

8.5 In gold investment products such as gram gold, quarter gold, half gold, full gold, Republic gold coin, bullion gold, Reşat gold, pure gold, and similar, returns are strictly prohibited if the packaging, security band, sealed package, cellophane, or certificate is damaged.

8.6 The right of withdrawal may not be exercised for investment gold products due to price fluctuations in financial markets beyond the SELLER's control according to relevant legislation.

8.7 Due to hygiene, safety and resale suitability, returns are not accepted for products whose packaging, security band, protective cover or hygiene seal have been opened; used; tried on; come in contact with the body; scratched; deformed; or lost resale suitability after delivery.

8.8 In purchases made via third-party platforms, marketplaces, or different sales channels, the return procedures of the relevant platform and the return conditions of this agreement by the SELLER are applied together.

8.9 These regulations on non-applicability of the right of withdrawal do not eliminate the BUYER's statutory rights in case of defective, damaged, incomplete, or wrongly shipped products. The BUYER can exercise legal rights in such cases.

9RETURN PROCESS

9.1 The BUYER must send the return request to the SELLER in writing or via permanent data storage device.

9.2 The return request should clearly state order number, product name, product type, delivery date, reason for return, and BUYER's contact information.

9.3 The product to be returned must be sent to the SELLER intact and complete with invoice, box, packaging, certificate, warranty document if any, gift products, and all accessories.

9.4 Return shipment must be made through the cargo company contracted by the SELLER.

9.5 The BUYER may be responsible for additional shipping costs if returning with a cargo company other than the one specified by the SELLER.

9.6 Deliveries sent cash on delivery and not compliant with the SELLER's return procedure may be refused by the SELLER.

9.7 Upon arrival at the SELLER, the product's compliance with return conditions is checked. If compliant, the return process starts.

9.8 Returns may not be processed for products that do not meet return conditions, are used, damaged, missing accessories, lack certificate, personalized, investment gold, or unsuitable for resale.

9.9 Products rejected from return may be sent back to the BUYER; shipping fees may be borne by the BUYER depending on the nature of the return request.

10DEFECTIVE, DAMAGED, INCOMPLETE OR DIFFERENT PRODUCTS FROM THE ORDER

10.1 The BUYER should notify the SELLER as soon as possible upon detecting that the product is defective, damaged, incomplete, or different from the order.

10.2 Notification should include order number, product name, delivery date, problem description, and if possible photos of the product/package.

10.3 Defective goods provisions are reserved. The BUYER's statutory optional rights will be evaluated according to the relevant legislation.

10.4 Lack of return/withdrawal rights on personalized products, investment gold, or exempted products does not prevent the BUYER's legal rights if the product is defective, damaged, incomplete, or non-compliant with the order.

10.5 Damage due to incorrect use by the BUYER, impact, drop, crushing, contact with chemicals, exposure to water/sweat/perfume/cosmetics, unauthorized interference, or use contrary to instructions is not considered a defect.

11PAYMENT AND REFUNDS

11.1 The BUYER pays the product price using one of the payment methods offered on the website.

11.2 Payment processes through credit cards, bank cards, wire/EFT transfers, or other payment methods apply according to the relevant payment institutions and banks.

11.3 In cases where the right of withdrawal is properly exercised and the returned product complies with return conditions and reaches the SELLER, the product price is refunded to the BUYER within the legally stipulated period.

11.4 Refunds for credit card purchases are credited back to the BUYER's card according to the bank's processes; the SELLER is not responsible for delays caused by the bank.

11.5 Refunds for wire/EFT payments are made to the bank account provided by the BUYER and consistent with order/invoice information.

11.6 In installment purchases, the SELLER may refund the full amount at once to the bank. The bank's refunding in installments to the BUYER depends on the bank's policies.

12PRODUCT PRICES AND FINANCIAL MARKET FLUCTUATIONS

12.1 Prices of products containing gold, jewelry, precious metals and stones may vary depending on gold rates, exchange rates, market conditions, supply costs, and financial market fluctuations.

12.2 The SELLER is not responsible for price changes due to market fluctuations outside their control.

12.3 Price changes occurring after order confirmation are evaluated according to the nature of the order and legislation.

12.4 Right of withdrawal exceptions may apply to investment gold, gold, and jewelry products whose prices vary due to financial market fluctuations beyond the SELLER's control.

13SPECIAL PROVISIONS FOR PERSONALIZED PRODUCTS

13.1 Products containing names, dates, special inscriptions, letters, symbols, logos, figures, measures, colors, stones, coatings, models, or similar personal preferences at the BUYER's request are considered personalized.

13.2 Personalized products are based on information provided by the BUYER at the time of order.

13.3 The BUYER is obliged to verify personalization information before confirming the order.

13.4 Production errors, spelling errors, measurement errors, or model differences caused by incorrect, incomplete, or false information provided by the BUYER are not the SELLER's responsibility.

13.5 Cancellation, change, or return requests may not be accepted after production starts for personalized products.

13.6 The SELLER may consider requested changes before production starts within possibilities but has the right to accept or reject change requests once production has begun.

14CERTIFICATE, PACKAGING AND SECURITY ELEMENTS

14.1 For certified products, the certificate is an integral part of the product.

14.2 For return requests, the product's certificate, invoice, box, packaging, warranty document if any, security band, sealed package, and all complementary elements must be sent intact.

14.3 Returns may be refused for products lacking certificates, damaged packaging, opened seal, broken security band, torn label, or compromised product integrity.

14.4 Packaging, seal, security band, and certificate are safety and verification elements for investment gold products. Returns are strictly refused if any of these are damaged.

15WARRANTY AND MAINTENANCE

15.1 Warranty conditions of products are limited to the scope indicated in documents, certificates, or product descriptions provided with the product.

15.2 Damages caused by user errors, impact, dropping, crushing, chemical contact, perfume, cream, detergent, cologne, seawater, pool water, sweat or similar external factors may not be covered by warranty.

15.3 Unauthorized repair, maintenance, stone replacement, size adjustment, coating, welding, or similar interventions void the warranty.

15.4 The SELLER recommends following maintenance and usage instructions for long-lasting product use.

16ORDER CANCELLATION

16.1 The BUYER can request an order cancellation for standard and not yet shipped products.

16.2 Cancellation may not be accepted after production starts for personalized, special production, special design, or products prepared at the BUYER's request.

16.3 For investment gold products subject to market fluctuations, cancellation and withdrawal requests are evaluated considering legislation and product nature.

16.4 The SELLER has the right to cancel orders due to stock, supply, system errors, price errors or product unavailability. Payments made are refunded to the BUYER in such cases.

17PERSONAL DATA PROTECTION

17.1 The SELLER processes the BUYER's personal data for order processing, payment transactions, product preparation, invoicing, delivery, returns, and customer service.

17.2 The BUYER's personal data may be shared, as necessary and in compliance with applicable legislation, with payment institutions, cargo companies, technical service providers, accounting units, and authorized public institutions.

17.3 Detailed information about personal data processing is regulated under the SELLER's Personal Data Protection and Privacy Policy available on the website.

18INTELLECTUAL PROPERTY RIGHTS

18.1 All trademarks, logos, designs, product images, texts, graphics, icons, photographs, videos, and other content on www.trio-gold.com belong to the SELLER or relevant rights holders.

18.2 The BUYER cannot copy, reproduce, publish, use commercially, or share the content on the website without the written permission of the SELLER.

19AGREEMENT ON EVIDENCE

19.1 Parties accept that, in disputes arising from this agreement, the SELLER's commercial books and records, electronic records, website records, order records, payment records, cargo delivery records, email correspondence, and system logs shall be accepted as evidence.

19.2 The BUYER accepts the validity of electronic approvals and order records.

20DISPUTE RESOLUTION

20.1 The BUYER may send any requests or complaints related to the order or product to the SELLER via the contact information provided above.

20.2 The SELLER evaluates the requests and complaints and responds to the BUYER as soon as possible.

20.3 In disputes arising from this agreement, Consumer Arbitration Committees and Consumer Courts at the BUYER's residence or consumer transaction location have jurisdiction within monetary limits annually announced by the Ministry of Trade.

21ENTRY INTO FORCE

21.1 The BUYER declares that upon making payment for the order placed on www.trio-gold.com and electronically approving this Distance Sales Agreement, they have read, understood, and accepted all terms of the agreement.

21.2 This agreement enters into force on the date it is electronically approved by the BUYER.

SELLER TRIO GOLD / [Trade Name to be Entered] Address: [Company Address to be Entered] E-Mail: [E-Mail Address to be Entered] Phone: [Phone Number to be Entered]