Warranty Terms

Trio Gold Jewelry

All Trio Gold products come with a care and repair warranty card designed to help maintain the original beauty of your jewelry and allow you to wear it with peace of mind for many years.

To protect your jewelry from external factors and ensure proper storage and use, we strongly recommend reviewing our Care & Repair page.

Warranty Coverage Period

Gold and diamond jewelry purchased from Trio Gold is covered by a lifetime care warranty starting from the date of purchase.

Conditions for Warranty Validity

For a product to be considered under warranty, the original invoice must be presented along with the warranty card.

Products without an invoice and warranty document are considered out of warranty.

Cases Excluded from Warranty

• Products whose size has been altered, repaired, modified, or otherwise tampered with by third parties or institutions other than Trio Gold are not covered by the warranty.
• Products determined by expert assessment to be damaged due to user error, incorrect use, improper storage conditions, impact, or contact with chemicals are excluded from the warranty.

Non-Warranty Services

For products excluded from warranty due to user-caused damage, repair services can be provided in our atelier upon the customer's request with no profit margin, depending on suitability.

If any addition, replacement, or modification is needed during the repair process, the customer will be informed in advance and the procedure will be carried out only with the customer's approval.

Free Services

• Size change services for purchased products are provided free of charge.
• Shipping costs arising during the size change process are fully covered by Trio Gold.

Contact

For any questions regarding warranty and usage terms, please contact us.