FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Top Queries
Can I return a product I purchased?
For purchases made through www.trio-gold.com, you have the right to return the product within fourteen (14) days from the delivery date under the Distance Sales Agreement.
For details and applicable conditions, please check our Return & Refund Policy page.
Can I create a set from a jewelry piece I like?
If you have purchased a single piece, you can combine it into a set with compatible pieces available on our website.
If the piece does not have a corresponding set, you can contact us for a custom design production.
The ring I purchased doesn’t fit my finger. What should I do?
If you provide us with your correct ring size, we can adjust the ring to fit your finger precisely.
You can contact us to get a shipping code for the adjustment service and return the piece free of charge with full insurance, or you can make an appointment at the Trio Gold office.
If my jewelry is repaired by a jeweler or workshop other than Trio Gold, will it remain under warranty?
No.
Jewelry repaired, resized, or otherwise tampered with by an unauthorized third party other than Trio Gold will be excluded from the warranty.
For complete warranty terms, please refer to our Warranty Conditions page.
I have a question or problem regarding my purchase. What should I do?
For any questions or requests, our Customer Service team will be happy to assist you through the following channels:
- Email: tg@trio-gold.com
- WhatsApp: [TRIO GOLD WHATSAPP NUMBER]
Our team will be delighted to help you.
I want to create a custom-designed jewelry piece. How does the process work?
To bring a unique piece bearing the Trio Gold symbol to life, we kindly ask you to contact us to learn more about our personalized design process.
Our design team will guide you through every step of this unique experience.
Is the price of jewelry determined solely by its weight?
No.
The value of a Trio Gold piece is determined by its design, craftsmanship, and materials used, not just its weight.
Can I freely choose the shipping company for delivery?
All Trio Gold orders are shipped fully insured using the carrier designated by Trio Gold.
To ensure insurance coverage, shipments must be made through the approved carrier.
Shipments made through other carriers are not covered by insurance.
Is it safe to shop from your website for the first time?
Yes.
All payments made on our website are protected by 3D Secure verification.
During payment, you will be redirected to your bank’s secure interface where you complete the transaction with a verification code sent to your mobile phone.
Your credit card information is neither viewed nor stored by Trio Gold; all payments are processed solely through your bank’s secure payment infrastructure.